Frequently Asked Questions

You can pay monthly, quarterly or annually to access every single course on the MusicGurus platform. You can cancel your subscription anytime.

It costs £15 per month and you can cancel anytime. £12.50 per month if you subscribe quarterly. £10 a month if you subscribe annually. You can also pay in GBPs, USDs or Euros.

Head to any course page and click ‘Start Course’ and you will be prompted to create a subscription.

You can cancel in your dashboard anytime by going to your ‘Account Settings’. Scroll down to ‘Stripe Billing Portal’ and click on ‘Go to portal’. You will then be directed to Stripe, our payment portal where you can cancel your subscription or update your card details.

They will become ‘greyed out’ so you can no longer watch them. If you re-subscribe in the future, you will be able to watch them again.

You can do it under ‘Account Settings’ in your dashboard when you are logged in.

Just click ‘forgot password’ on the sign in page and you will receive an email prompting you to create a new password. If you didn't receive the email, check your spam folder or email us on [email protected] and we can reset it for you.

The lessons in a course are all pre-recorded so they are ready for you to start watching as soon as you’ve added a course to your dashboard.

You can see the length of a course and how many lessons there are on each of the course pages. Most are around 1.5 hours broken down into bite-size lessons.

There is no time limit on how long you get to complete a course - you will have access to it as long as you are a subscriber to MusicGurus.

Making sure you are logged in, you can add more courses by clicking ‘Start Course’ on any course page to start watching right away. 

No, but you can access every single course for as long as you keep subscribing.

Yes, you can do so on this page: https://www.musicgurus.com/gifting/

Once payment is confirmed, email [email protected] with your recipients details, the date you would like it e-delivered and any personal message you may have for the recipient. Please allow up to 12 hours for the voucher to be sent.

We’re working with more exciting artists all the time to broaden the range of courses we offer. What’s live on the site is just the beginning! Expect more great courses and artists to be added over the coming weeks and months.

If you know of any special musicians who you think would be good MusicGurus artists then please let us know! We’d be happy to be introduced. Simply drop an email to [email protected].

Yes, many of the lessons come with sheet music and / or tab. Some courses also have downloadable backing tracks or project files. If you want any of the files in a different format or are having difficulty understanding them please don’t hesitate to get in touch.

We rate our lessons “Beginner”, “Intermediate” or “Advanced”, which will give you a general idea of the perceived difficulty. Usually, this is included in each course’s description to help you understand how hard it is to follow.

We recommend watching the free lesson video to better understand the level of a course.

By registering with MusicGurus you will automatically be added to our newsletters. You can of course opt-out of these newsletters at any time by clicking the newsletter’s unsubscribe link or by emailing us on [email protected]

You can find our full Terms of Service here.

Yes! Each course has a free lesson for you so you can try before committing.

Yes. The MusicGurus website is fully responsive and displays beautifully on any connected screen. The lessons can play back on your iPad, iPod or Android. To test if it works for you, try watching a free lesson before subscribing, all courses come with some free sample content.

Payment is taken monthly on the date of the month that you started your subscription. For example, if you signed up on the 14th of March, your next payment will be taken on the 14th of April.

You can update them in your dashboard anytime by going to your ‘Account Settings’. Scroll down to ‘Stripe Billing Portal’ and click on ‘Go to portal’. You will then be directed to Stripe, our payment portal where you can cancel your subscription or update your card details.

Currently we use Stripe as a payment provider. They accept most credit/debit cards, from anywhere in the world.

If you’re having issues paying, please contact us using the "Help" button on the website or email [email protected]

Not right now - we currently partner with Stripe as our payment portal which is a globally recognized payment platform so your information is in safe hands.

No, there will be no refunds on subscriptions.

You can redeem it on this landing page: https://www.musicgurus.com/redeem/

If you have a question for one of our gurus, drop us an email to [email protected] and we will try to help you.

No, you can only stream the video lessons. Any attempt to download content from the platform would be in breach of the T&Cs you agree with by using the platform.

If you have any suggestions for a ‘guru’ or if you are a ‘guru’ yourself, we’d love to hear from you! Drop us an email to [email protected] and include some relevant links to your performances and teaching experience.

Yes you can. Please email [email protected] and one of our team will be in touch.

Please visit UNiDAYS where you can find a MusicGurus student offer.

The terms and conditions are available on this page: https://www.musicgurus.com/terms/ If you have any specific questions, do not hesitate to get in touch. Send an email to [email protected]